Overcoming Tax Season Anxiety: A Client’s Journey with Urban Upbound

Urban Upbound NYC
2 min readFeb 27, 2024

Written by Tori Kammer, Development & Communications Manager

In the midst of tax season, we are reminded of the transformative power of community support and financial empowerment. Today, we share the inspiring story of one of our clients who, despite years of tax season anxiety, found solace and relief through Urban Upbound’s Free Tax Program.

For the sake of anonymity, we’ll refer to her as “Sarah.”

For years, Sarah had been overwhelmed by the idea of filing taxes. Living in public housing, she felt the weight of financial insecurity pressing down on her shoulders. “The paperwork, the jargon, the fear of making mistakes — it all seemed overwhelming,” Sarah confessed.

Despite knowing that she was missing out on potential tax credits, Sarah found herself procrastinating year after year. “I felt like I was drowning in a sea of uncertainty,” she shared. “The thought of seeking professional tax assistance felt out of reach for someone like me.”

However, everything changed when Sarah learned about Urban Upbound’s Free Tax Program. “From the moment I walked through their doors, I was greeted with warmth and understanding,” she recalled. “The staff at Urban Upbound welcomed me with open arms, assuring me that I was not alone in my struggles.”

Through the program, Sarah received personalized guidance and support every step of the way. “They helped me gather the necessary documents, decipher confusing tax forms, and ensure that everything was filed accurately and on time,” she explained.

But the most transformative moment came when Sarah discovered the Earned Income Tax Credit (EITC). “I had never heard of this valuable tax credit before,” she admitted. “Thanks to Urban Upbound’s expertise, I learned that I was eligible for the credit and could potentially receive a substantial refund.”

For Sarah, receiving her tax refund was more than just money in her bank account — it was a symbol of resilience and hope. “Thanks to Urban Upbound’s dedication and support, I am now on the path to financial freedom,” she shared. “I feel empowered and confident in my ability to take control of my future.”

To schedule an appointment for free tax preparation, call (718)784–0877. Find your nearest tax location here.

Sarah’s story is a testament to the transformative impact of community-driven initiatives like Urban Upbound’s Free Tax Program. Our work wouldn’t be possible without the generosity of our donors. Your donation allows us to keep reaching more families. If you’d like to learn more about our impact and work, please follow us on social media (Facebook, Instagram, Twitter, and YouTube) or subscribe to our newsletter.



Urban Upbound NYC

A collection of stories around NYC’s public housing communities curated by Urban Upbound, a non-profit organization with a mission to break cycles of poverty.